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Helder

Help an Elder: Making digital transition easier for elderly

Description:

Our previous generation who are still offline, finds the recent digital developments overwhelming. Although, they are aspiring to use the latest mode of communication and explore the convenience, they lack a service support that can ease the transition and help them embrace digital technology. Our prototype aims to address the issues identified during User interactions including security, skill-set, incentive and fear of unknown.

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initial prototype of the physical e-wallet device and other touchpoints Image icon 5 prototype IMG_20170218_190056.jpg Documentation of prototype
Roleplaying to understand customer journey better Image icon 4 roleplaying IMG_20170218_165649.jpg Documentation of prototype
user journey (first half) Image icon 4 user journey IMG_20170218_185954.jpg Customer journey
After creating 4 personas from the research insights, 2 were selected Image icon 2 persona IMG_20170218_120200.jpg, Image icon 2b persona selected IMG_20170218_170305.jpg Persona
Insights from interviews Image icon 1 insights IMG_20170218_120315.jpg Insights
Final Prototype- Process Explanantion File helder movie_comp.mp4 Documentation of prototype
Touchpoints Image icon WhatsApp Image 2017-02-19 at 2.56.55 PM.jpeg Documentation of prototype