Skip directly to content


We have been recognised by the prestigious Core77 Awards

on Thu, 06/13/2013 - 00:07
We are proud to have been recognised by the prestigious Core77 Awards. The Global Service Jam project was chosen from international nominees, being awarded the Runner-Up prize in the newly launched "Services" category.
When we launched the Jam in 2011, we were thrilled (and often congratulated) about being featured in a small article by Core77. Two years later, being awarded this major prize by the same organisation is a real honour.
"The Jam" is a  global, face to face event where people of various backgrounds voluntarily spend 48 hours designing new services, learning new skills and new attitudes, meeting new collaborators and having a great time. The Global Service Jam and it's sister events are non-profit volunteer activities organized by an informal network of service design afficinados, who all share a common passion for growing the field of service design and customer experience. The Jam has a staff of none and a budget of nearly nothing.
Commenting on their decision, the Prize Jury said, "the Global Service Jam is an initiative significantly contributing to the spread of service design culture among students and professionals. Its worldwide diffusion, due to the easy adoptable and original format, has brought to the creation of a huge and passionate community of designers. The challenging format, highly engaging and motivating, has contributed to add services to the global design agenda."
However, the Jam is not just an achievement of Adam and Markus. We have been able to mobilise a global network of Jammers, Hosts and supporters in more than 350 Jams worldwide. They have enlivened and expanded our basic idea - not to mention the contributions made by committed Jammers who travelled to JamJams in Gothenburg, Nuremberg and Sao Paulo. This award belongs to them too.
The Jam idea continues, with around 90 cities expected to join the next Global Sustainability Jam coming up in November. WorkPlayExperience also use jamming as an innovation and awareness tool in their consultancy work for large organisations over the world, from Herzogenaurach to Canberra.

It's OVER folks, it's OVER.

on Sun, 03/03/2013 - 20:00


The third Global Service Jam - the sixth Jam we have enjoyed with you all - broke all the records. All of them.
At the end of the day, almost 3000 people in over 120 cities had Jammed for a total of 84000 person-hours (that's about 50 person-years) and produced over 500 projects, uploaded here...
But the projects are not even half of it. The buzz on Twitter and Facebook, the serious conversations, the crazy dance videos, the valuable insights - everything was bigger, brighter and bolder than ever before.  And that is all down to you. You made it happen!
We're tired, frazzled and after 65 hours of non-stop GlobalHQ we need a rest. But we have to thank everyone who made the worlds biggest ever service design, design thinking, innovation event possible.  Those amazing local hosts - some of them experienced hands, some of them complete beginners - who took the time and had the courage to set up these amazing events. The sponsors who gave us spaces, food, drink, tools, and advice. And everyone who just helped out in the good spirit of the Jam. You are amazing!
It always blows us away. We run this thing with a staff of 0 and a budget of nearly nothing. Things will go wrong, and things do go wrong. But when you were frustrated - like when we were not clear in our communication, or when we fried the server - NOBODY got mad at us. Nobody even got grumpy. You smiled (at least outwardly), and kept on Jamming. What an amazing community you are! It is a privilege to Jam with you. 
We need to say some special thanks to the people close to us who made it possible to run GlobalHQ for an event of this scale. Thanks to the Bangalore Jammers, to Neeraj and Francis, to Deepthi, Gautham and everyone else at Thoughtworks for hosting and making us so thoroughly welcome! And very special and personal thanks to "no sleep till Monday" Manish and Mik for jumping in at the last minute to help run the GlobalHQ and news desk. You guys rock!
Look at all those projects online! But don't forget to look at all the other outcomes of the Jam - the new skills, attitudes, and energy you have. The  friendships and contacts - tested by Jam - you have made. The other projects and initiatives which will come later.  And of course the knowledge that you CAN do this, you can beat impossible deadlines, work like crazy and still have fun.
Thank you again.  All of you. YOU ARE THE JAM.
Let's do it again in June at Global GovJam, the Jam with unpredendented potential. It's going to be huge!
It's over, we're worn out. We need to sleep. 
GlobalHQ out. JAM OFF!
Markus & Adam.
PS Oh, just one more thing...

2013 Opening theme video

on Sun, 03/03/2013 - 04:38

Enjoy the Theme Video which launched this years' Jam, made by the amazing team in Helsinki with help from Jammers around the world. This is why we Jam!

Binary Data LrxuGtCXftY

We are rolling!

on Fri, 03/01/2013 - 13:17

3, 2, 1 Jam!

The world is starting to Jam! We have confirmed sites in more than 115 cities, with Jams of all shapes and sizes, and many cities and countries Jamming for the first time. We are expecting more than 3000 keen Jammers are lined up to change the world in 48 hours. What a feeling!

Whether you are a first time Jammer, or an old timer, you are welcome! And if you are watching from the sidelines - you are welcome too! Sit back and relax, and follow the Jam here, on Facebook or our fast-moving Twitter stream. It's going to be quite a ride!

Thanks to everyone who has worked so hard to bring us this far, and every Jammer who will join us this weekend.

You are the Jam! Now... JAM ON!

Global HQ 2013 in Bangalore!

on Sat, 02/02/2013 - 17:02

We are pleased to announce that the Global HQ of this year's Global Service Jam will be in Bangalore, India, hosted by the Bangalore Jam.

Adam and Markus write:

The Global HQ of the Jam has always been in our home town, with the wonderful Nuremberg Jammers. But the Jam is truly a global event, and we need to reflect that.  We have personally been very excited to see India catch the Jam fever - and then to see such excellent Jams in India! India has some of the planet's biggest and best Jams. There is a fantastic energy, drive and spirit of sharing which embodies the very best of the Jam way.

Bangalore exploded onto the Jam scene and took a place in the front row. It is certainly among those genuinely world class Jams where we see great results, great productivity and professionalism - while people are having a great time. Bangalore has a global reputation as a city with energy, skills and a forward-looking attitude.  We also experience our Bangalore contacts as remarkably open and cooperative. We are very excited that we will be able to visit, to see the city and Bangalore Jam for ourselves - and we can't wait to meet the Bangalore Jammers and hosts!   

Thanks to all the people from the Bangalore Jam (Neeraj, Francis, Sunhera, Aditi, Viji) and Thoughtworks (Manish, Gautham, Deepthi) for making this possible. See you in India!


Follow us on:

Go Social

Check out what people have to say about the jam on social media.  Join the conversation around #gsjam

GSJam on Facebook