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Sign up to host your local Jam now!

on Sun, 12/29/2013 - 11:37

Want to host a Jam? It's time to sign up your location for the next Global Service Jam, on the weekend of the 7th of March 2014.

If you've hosted a Jam before, you'll be looking forward to meeting old friends and making new ones, experiencing great ideas and the feeling of building something together and you'll know that every Jam will offer something new to learn. If you are ready to register, go straight to the Locations page and click "Add a New Jam Site"

If you've Jammed before, but never been a Host, you might be thinking about making the next step. You'll be keen to join the international community of Jam Hosts who will support you as you take the next step in Jamming and growing your local community.

And if you are new to Jamming, this is the perfect opportunity to kick off Jamming (or even practices like design thinking or service design) in your town. It is certainly possible to host if you have never Jammed before - remember, the Jams are only three years old, so most Hosts are relative newbies, and the first ever Jam was run by 59 hosts who had no idea what Jamming was. Help us grow the idea. All of us are happy to share our experience with you and learn from your ideas!

To learn more about hosting, check out our advice on Hosting a Jam

See you at the Jam!

Hot news: next Jam dates announced!

on Mon, 11/11/2013 - 09:46

The next Global Service Jam will take place on the weekend of the 7th of March, 2014. That's the 7, 8, 9 of March in most countries. 

(In countries with Thu-Fri-Sat weekends, it will be the 6, 7, 8 of March. For Wed-Thu-Fri weekends, it's the the 5, 6, 7 of March.)

Whenever your weekend is, it will be one to remember! See you there!

Join our sister event in November

on Wed, 10/30/2013 - 23:31

The Global Service Jam has spawned two sister events - the Global GovJam and the Global Sustainability Jam, coming up soon. If you want to practice your Jam-skills and innovate new services, products and initiatives under the "sustainability" banner, check out With Jamsites in more than 60 cities and more joining every day, it's going to be a fantastic experience! 

(Can't find a Jam in your city? Why not host one? There is a handbook and a great community to support you. Get in touch!)

We have been recognised by the prestigious Core77 Awards

on Thu, 06/13/2013 - 00:07
We are proud to have been recognised by the prestigious Core77 Awards. The Global Service Jam project was chosen from international nominees, being awarded the Runner-Up prize in the newly launched "Services" category.
When we launched the Jam in 2011, we were thrilled (and often congratulated) about being featured in a small article by Core77. Two years later, being awarded this major prize by the same organisation is a real honour.
"The Jam" is a  global, face to face event where people of various backgrounds voluntarily spend 48 hours designing new services, learning new skills and new attitudes, meeting new collaborators and having a great time. The Global Service Jam and it's sister events are non-profit volunteer activities organized by an informal network of service design afficinados, who all share a common passion for growing the field of service design and customer experience. The Jam has a staff of none and a budget of nearly nothing.
Commenting on their decision, the Prize Jury said, "the Global Service Jam is an initiative significantly contributing to the spread of service design culture among students and professionals. Its worldwide diffusion, due to the easy adoptable and original format, has brought to the creation of a huge and passionate community of designers. The challenging format, highly engaging and motivating, has contributed to add services to the global design agenda."
However, the Jam is not just an achievement of Adam and Markus. We have been able to mobilise a global network of Jammers, Hosts and supporters in more than 350 Jams worldwide. They have enlivened and expanded our basic idea - not to mention the contributions made by committed Jammers who travelled to JamJams in Gothenburg, Nuremberg and Sao Paulo. This award belongs to them too.
The Jam idea continues, with around 90 cities expected to join the next Global Sustainability Jam coming up in November. WorkPlayExperience also use jamming as an innovation and awareness tool in their consultancy work for large organisations over the world, from Herzogenaurach to Canberra.

It's OVER folks, it's OVER.

on Sun, 03/03/2013 - 20:00


The third Global Service Jam - the sixth Jam we have enjoyed with you all - broke all the records. All of them.
At the end of the day, almost 3000 people in over 120 cities had Jammed for a total of 84000 person-hours (that's about 50 person-years) and produced over 500 projects, uploaded here...
But the projects are not even half of it. The buzz on Twitter and Facebook, the serious conversations, the crazy dance videos, the valuable insights - everything was bigger, brighter and bolder than ever before.  And that is all down to you. You made it happen!
We're tired, frazzled and after 65 hours of non-stop GlobalHQ we need a rest. But we have to thank everyone who made the worlds biggest ever service design, design thinking, innovation event possible.  Those amazing local hosts - some of them experienced hands, some of them complete beginners - who took the time and had the courage to set up these amazing events. The sponsors who gave us spaces, food, drink, tools, and advice. And everyone who just helped out in the good spirit of the Jam. You are amazing!
It always blows us away. We run this thing with a staff of 0 and a budget of nearly nothing. Things will go wrong, and things do go wrong. But when you were frustrated - like when we were not clear in our communication, or when we fried the server - NOBODY got mad at us. Nobody even got grumpy. You smiled (at least outwardly), and kept on Jamming. What an amazing community you are! It is a privilege to Jam with you. 
We need to say some special thanks to the people close to us who made it possible to run GlobalHQ for an event of this scale. Thanks to the Bangalore Jammers, to Neeraj and Francis, to Deepthi, Gautham and everyone else at Thoughtworks for hosting and making us so thoroughly welcome! And very special and personal thanks to "no sleep till Monday" Manish and Mik for jumping in at the last minute to help run the GlobalHQ and news desk. You guys rock!
Look at all those projects online! But don't forget to look at all the other outcomes of the Jam - the new skills, attitudes, and energy you have. The  friendships and contacts - tested by Jam - you have made. The other projects and initiatives which will come later.  And of course the knowledge that you CAN do this, you can beat impossible deadlines, work like crazy and still have fun.
Thank you again.  All of you. YOU ARE THE JAM.
Let's do it again in June at Global GovJam, the Jam with unpredendented potential. It's going to be huge!
It's over, we're worn out. We need to sleep. 
GlobalHQ out. JAM OFF!
Markus & Adam.
PS Oh, just one more thing...


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