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Tell me, what are The Rules?

(Rules version 18 Dec. 2011)


Rules Background

A service Jam is a cooperative gathering of people interested in a design-based approach to creativity and problem solving, and of course in service design.  It is there to encourage experimentation and innovation – participants come together without a team, without an idea and are given a subject or theme to incorporate in their new-to-the-world design while meeting new people.

The Global Service Jam is a community of Jams taking place internationally over the same weekend. All the Jams share the same starting themes, and publish their local results over a central platform. The theme for participants in the Global Service Jam will be announced at 5:00PM (local time) on the Friday, and results must be shared by 3:00pm (local time) on the Sunday.

Each local group has freedom to structure and manage the Jam to fit their local situation and needs (eg you can make your own version of the logo, see below).  A few rules are in place for Organisers and Participants; if you want your Jam to be part of the Global event, you will need to follow these. Besides these rules, we hope that local teams will follow many of our recommendations so that we share a common experience and everyone can work on a level playing field.

Rules for organizers

To add your location to the official list of Global Service Jam sites, you will need to agree to the following set of rules:

·          Be open

            The event must be open to everyone – be it designers, business people, students of design or business, or anyone interested in services, customer experience and and creative ideas.  It must also be open to the press.
            Note that "being open" also means that local Jams can not focus on a certain theme, or be branded by any organisation. See the FAQ for more details.

·          Be non-Profit

            The Global Service Jam is concieved as a non-profit event. Thus, all locations are strongly encouraged to keep the cost for the participants as low as possible, so everyone – especially students and unemployed people – can afford to take part.

A small fee does seem to be a good way to make registrations more reliable (people who’ve paid usually turn up). Depending on what you offer, we’ve seen pricing for similar events range from 10 EUR to 60 EUR per person for the whole weekend (the latter also included basic supply of food).

·          Have an approved name·         
            The name of your Jam must be approved by the global organisers before you use it. There are a few restrictions (eg don't brand, don't use area or country names - see the FAQ "What should we call our Jam?" for details).

·          Be part of the organiser's community

            At least one organizer (more is better) from each location must take part in all email correspondence with the global organisers, participate actively in the Basecamp and make sure that all due dates and deadlines are met.

·          Be part of the global Jam community

            Keep in touch - for example on Facebook and Twitter, and remember we are all part of a global event. For example, all local Jams can use the official Global Service Jam Logo, or have fun making their own local version of it. You are free to change what you like in the logo, but please keep some clearly recognisable link to the original design.

·          Publish your event on the Global Service Jam website
            All locations participating in the Global Service Jam will need a profile on the Global Service Jam website.

·          Handle registration and communications with your participants.
           You might want to set up a super-slick web platform, or use Eventbrite (our recommendation), or Facebook, or write names the back of a napkin. It's up to you.

·          Keep deadlines

            There only are a few deadlines. But these are vital for the whole concept: publish the theme and restrictions not before Friday 18:30 (local time) and close active development on Sunday 15:00 (local time, when the uploading ends).

·          Provide site contact during the jam (phone)

            The fun part of a global event is that you’re not alone but have a community to share your ideas with, or ask questions of at any time. The global team will be there for the whole 48 hours to answer your questions (or those of your participants). On the other side we need you to be reachable in case of changes to deadlines, technical problems etc.

·          Provide internet connectivity for the participants
             Many of your participants will need reasonably speedy internet connectivity, and you will need internet to keep in contact with other Jams.  Make sure you have WiFi, or enough landline plug-ins for all participants.  Sponsors might be able to help.

·          (Optional) Provide video streaming from your location

Rules for participants

·          Collaborate with new people
Please do not come to the Jam with a team. Everyone will have some time to think and pitch an idea. Collaborate with new friends or peers you admire.

·          Be on time

            Please show up to the Jam on time.

·          Use your own tools

            Participants will use their own tools, including hardware, software, communications and stationery. If you need a computer and certain software, make sure you have it pre-loaded on your computer.

·          Sign up: individual and team

            All participants need to sign up to the Planet Jam website and add themselves, their team and their project to the project database.

·          (Highly recommended) Be part of the conversation

            Everyone says that one of the most valuable parts of the Jam is to be part of the online community. For the global communication amongst participants we use Twitter, among other platforms. Please add #GSJam to your tweets, and tag ALL your pictures and videos GSJam so the world can see them!

·          Rules on intellectual property
            All results are owned by the individual design team

            All services, ideas, art, code and concepts made during the Global Service Jam are owned by the members of the team that developed them (not the local Jam or the Global organizers). This includes all aspects of intellectual property, such as patents, trademarks, designs and copyright. In the cooperative spirit of a service jam, there are often many people helping one another. All members of the team are held to standard industry practices of collaboration, including appropriate acknowledgements to parties (also in other teams) who may have contributed. The design team is free to develop their ideas commercially after the Jam, but the results of the Jam itself must be open, as below.
            All results have to be published and archived on the Global Service Jam website under Creative Commons licence
All participants of the Global Service Jam will allow the documentation of their service to be archived on the Global Service Jam website in the form it was submitted at the end of the jam. Participants may ask to have an update of the documents posted with notice of version information. 
All works will be licenced under Creative Commons Attribution-Noncommercial-Share Alike 3.0 (
            The Global Service Jam prohibits the use of pre-made content (this includes graphic designs, processes, models, audio, program code, etc.) unless it was publicly available at least a month prior to the service jam. Please also make sure that if you use pre-made content, you use content with a appropriate licence (CC or public licence).
            All materials can be used for demonstration - all materials made at the Global Service Jam can be used for demonstration and lecture at conferences, schools or industry venues with the expressed discretion of the Global Service Jam and Work Play Experience.
           THE GOLDEN RULE: Have fun! - 
As an initiative of Work Play Experience, the Global Service Jam is designed to be fun, and we are trying to keep things simple. The best rule of thumb is that teams should not illegally exploit others' intellectual property, and that in turn, everything we create becomes part of the public domain. Participants agree by their participation in the Global Service Jam that they will hold no-one liable for any loss or damage.



PARTICIPATION AGREEMENT, (EXAMPLE, as resource for organisers.):

I agree that I and my heirs, next of kin, guardians, legal representatives and assigns, hereby release, hold harmless, and forever discharge <the organisers and site>, its employees, agents, successors, representatives and assigns, from any and all liability, claims, attorney’s fees, demands, actions, and causes of action whatsoever arising out of or related to any loss, property damage, or personal injury, including death, that may be sustained by me or to any property belonging to me while participating in the Global Sustainability Jam hosted by <the organisers and site>.

I also agree to actively participate, contribute and be present throughout the event days from <Jam-start-date> to <Jam-end-date>. Failure to comply with this agreement or the rules of the event may result in my immediate exclusion from the event.